Terms Of Use

Thank you for visiting https://myshop.loreal.co.in, an online store exclusively for personal care and beauty products in India. Your visit to this website is subject to this Payment, Delivery and Returns Policy and Terms and Conditions, and our Privacy Policy available here on this website. This website, https://myshop.loreal.co.in, is independently operated by Buy More Analytix Pvt ltd, a company incorporated in India under the Companies Act of 1956. Buy More Analytix is a subsidiary of Counfreedise Retail service ltd. The brand L'Oréal belongs to L’Oréal India Pvt. Ltd. (“L’Oréal”) and is being used on this site under a specific agreement. This policy is issued by Buy More Analytix Pvt ltd, a subsidiary of Counfreedise Retail Services Ltd, which may be referred to by its full name, or CFDRSL, or "We".

By placing an order on this site, you are entering into a purchase/sale transaction solely with CFDRSL. This applies to all cases where payment is made by all modes, i.e., all credit cards, bank cards, debit cards, cheques, bank transfers, and other payments are to be made to CFDRSL. The products provided from this site are for personal consumption and not meant for resale. Any resale of these products is forbidden as per the terms and conditions. Your credit card or debit card statements will reflect Counfreedise Retail Services Ltd. In the case of third-party statements, including bank and credit card statements, the merchant name may appear in an abbreviated format.

To place an order, you will need to complete the transaction on the website. This may or may not be assisted by a phone call with a customer service representative. By placing an order on the site or on the phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites. After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section. In this section, you will be asked for your address and other contact information, as well as payment-related information.

Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter, your products will be shipped based on product availability and the completion of logistics operations related to the same.

Payment Options

The following modes of payment are available:

  • Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network.
  • Visa Debit cards.
  • Net banking/Direct Debit payments from select banks in India.

A full list is available at the time of checkout and prior to making payments for purchases. As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard, you will be required to submit your 16-digit credit card number, card expiry date, and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.

Product Pricing

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. Prices are subject to change without advance notice. All prices on this website are in Indian Rupees. For international cards used on the site, the bank's applicable exchange rate and charges will apply. We have no jurisdiction over this, and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument. All orders are accepted at current pricing. We will bill at the price in effect at the time of receipt of money and the raising of an invoice. Our products are liable for GST in India.

Security

Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind. Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provider, who is authorised and compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

Out of Stock Situations

Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case the same is not available for any reason, we will contact you within 7 business days and give you the option to exchange, delay, or cancel the order based on your convenience.

Delivery of Products

Purchases are shipped from our own or third-party warehouses/stores or offices from various points in India. Our endeavor is to make the products reach you within 12–30 business days from receipt of order and payment, depending on the address for delivery. Order deliveries will be made by our own staff or third-party courier and logistics companies or Postal Services, usually between 10:30 am–7 pm, Monday–Saturday. Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorized by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for damage to products after delivery. All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs to be highlighted and signed on the Proof of Delivery copy and returned to the delivery person.

Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of checkout, and consumers will know about this before making payments.

Product Returns

Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible. To return any items that are damaged or not as per your original order, please inform customer service via email within 48 hours of delivery, along with images of the delivered product (please ensure that the size of the email does not exceed 2 MB). All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return/exchange authorization number, and in unopened, saleable condition; otherwise, they will not be taken back. Postage and charges for the return of these will not be refunded. Please note that we cannot offer exchanges or refunds on any opened or used products. Please allow 7–8 working days from the day you return your damaged package or an item not as per your order for your refund request to be processed. You will be contacted once your return is complete.

Customer Ratings and Reviews Terms

These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by L'Oréal India (the "CRR Service"). By submitting any content to L'Oréal India, you guarantee that:

  • You are the sole author and owner of the intellectual property rights in the content.
  • All "moral rights" that you may have in such content have been voluntarily waived by you.
  • All content that you post is accurate.
  • You are at least 18 years old.
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree that you may not submit any content:

  • That is known by you to be false, inaccurate, or misleading.
  • That infringes any third party's copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy.
  • That violates any law, statute, ordinance, or regulation (including, but not limited to, those governing consumer protection, unfair competition, anti-discrimination, or false advertising).
  • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening, or unlawfully harassing to any individual, partnership, or corporation.
  • For which you were compensated or granted any consideration by any third party.
  • That includes any information that references other websites, addresses, email addresses, contact information, or phone numbers.
  • That contains any computer viruses, worms, or other potentially damaging computer programs or files.

You agree to indemnify and hold L’Oréal and CFDRSL (and its officers, directors, agents, subsidiaries, employees, and third-party service providers) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant L’Oréal a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium, or technology throughout the world without compensation to you. All content that you submit may be used at L’Oréal’s sole discretion. L’Oréal reserves the right to change, condense, withhold publication, remove, or delete any content on L'Oréal's website that L’Oréal deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. L’Oréal does not guarantee that you will have any recourse through L’Oréal to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, L’Oréal reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not L’Oréal, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of L’Oréal, its agents, subsidiaries, affiliates, partners, or third-party service providers and their respective directors, officers, and employees.

Terms and Conditions Governing the Promotions/Offers Available on the Website:

  • Participation in the Contest/Offer on the website shall be deemed to be acceptance of all the below terms and conditions without any protest or demur. If you do not agree to be bound or cannot comply with any of the Terms and Conditions, please do not continue to submit any information or participate in the Contest/Offer.
  • The Contest/Offer is open only to the purchaser who purchased during the Contest/Offer period at www.Myshop.loreal.co.in.
  • The Contest/Offer shall be valid while stocks last.
  • Multiple offers cannot be combined.
  • The Contest/Offer and rewards are subject to all taxes, duties, levies as applicable from time to time under existing laws and regulations of the country.
  • L’Oréal reserves the right to substitute the rewards offered at any point in time. L’Oréal shall not be responsible for any loss, injury, or any other liability arising out of participation in the Contest/Offer. There are no cash alternatives for the rewards, and they cannot be returned/exchanged for cash/any other product at any point, nor transferred to someone else.
  • L’Oréal reserves the right to extend, cancel, discontinue, withdraw, change, alter, or modify the terms and conditions of the Contest/Offer or discontinue/amend the Contest/Offer, at its sole discretion, without any notice at any time during the validity of the Contest/Offer.
  • Pictorial descriptions of the products as shown in the point-of-sale materials and in the advertisement/banner are for reference purposes only, and L’Oréal is under no obligation to provide the same class of goods as depicted herein and in other point-of-sale material. Stocks without this offer are also available.